Privacy policy

Last updated: September 30, 2026

Colin's Cove operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technology (such as payment processing, hosting, or analytics) and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfill your orders, remember your preferences, process returns and exchanges, manage your account, arrange for shipping, enable you to post reviews, and create a customized shopping experience for you.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email or text, and showing you advertisements based on your activity with our Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or investigate potentially fraudulent or unsafe activity.
  • Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With trusted vendors and service providers who perform services on our behalf (such as payment processing, data analytics, customer support, cloud storage, and fulfillment/shipping).
  • With business and marketing partners to provide advertising services. Depending on where you reside, you may have a right to opt out of having your information used for targeted advertising; you can exercise that right by contacting us using the information below.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our business.
  • In connection with a business transaction (such as a merger), to comply with legal obligations, or to protect the rights of the Services, our business, or our users.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their own privacy and security policies. We are not responsible for the privacy or security practices of such third-party sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, please contact us to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee "perfect security." We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Right to Access/Know — request access to the personal information we hold about you.
  • Right to Delete — request that we delete your personal information.
  • Right to Correct — request correction of inaccurate information.
  • Right of Portability — request a copy of your information or its transfer to a third party.
  • Right to Opt Out — opt out of the sale/sharing of your information or its use for targeted advertising.
  • Managing Communication Preferences — unsubscribe from promotional emails at any time using the link provided in those emails.

You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live, consistent with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please contact us at info@colinscove.com.